1.Who is responsible for your data
LiveTranslations ("we", "us", "our") is the data controller for the personal data processed through the platform at livetranslations.video (opens in a new tab).
Write to us about anything on this page at info@heaven-interactive.com.
2.What we collect
Your account
- Email address and display name, from the sign-up form or from Google sign-in
- Authentication tokens, managed by our authentication provider
- Your preferred language
Your dubs
- The YouTube and TikTok links you submit
- Video files you upload, stored only while they are being processed
- The dubbed files we produce
- Job metadata: source and target language, duration, status and timestamps
- Your credit balance and transaction history
Your payments
Payments are handled by an external payment processor. We never receive, store or have access to your full card number. We hold a customer reference and the transaction records needed to keep your credit balance correct. Section 4 says what that processor handles and where the data sits.
Technical data
- IP address, logged by our hosting infrastructure for security
- Browser, operating system and device information, derived from request headers
- Cookies strictly necessary for signing in and for remembering your language — see the cookie policy
3.Why we process it, and on what basis
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Provide the dubbing service | Performance of a contract, Art. 6(1)(b) |
| Process payments and manage credits | Performance of a contract, Art. 6(1)(b) |
| Send transactional email: job status, receipts | Performance of a contract, Art. 6(1)(b) |
| Sign you in and keep your session | Consent, Art. 6(1)(a), given at sign-up |
| Prevent fraud and abuse | Legitimate interest, Art. 6(1)(f) |
| Meet legal obligations such as tax records | Legal obligation, Art. 6(1)(c) |
- Purpose
- Provide the dubbing service
- Legal basis (GDPR Art. 6)
- Performance of a contract, Art. 6(1)(b)
- Purpose
- Process payments and manage credits
- Legal basis (GDPR Art. 6)
- Performance of a contract, Art. 6(1)(b)
- Purpose
- Send transactional email: job status, receipts
- Legal basis (GDPR Art. 6)
- Performance of a contract, Art. 6(1)(b)
- Purpose
- Sign you in and keep your session
- Legal basis (GDPR Art. 6)
- Consent, Art. 6(1)(a), given at sign-up
- Purpose
- Prevent fraud and abuse
- Legal basis (GDPR Art. 6)
- Legitimate interest, Art. 6(1)(f)
- Purpose
- Meet legal obligations such as tax records
- Legal basis (GDPR Art. 6)
- Legal obligation, Art. 6(1)(c)
4.Who else processes it
We share personal data with the processors below, each named here by the job it does for us. Every one acts as a data processor under GDPR and may only act on our instructions. Write to info@heaven-interactive.com and we will send you the current list with each company named, together with the contract terms that bind it.
| Processor | What it handles | Where the data sits |
|---|---|---|
| Managed database and authentication platform | Your account, your job records and your video files | EU (Frankfurt) |
| Payment processor | Card payments, invoices and refunds | EU and US, under EU standard contractual clauses |
| Application hosting and delivery network | Serving this site and its API | EU edge and US, under EU standard contractual clauses |
| AI voice dubbing platform | The audio of your video, and the dubbed voice it returns | US, under EU standard contractual clauses |
| Background job platform | Running a dub through to completion | US, under EU standard contractual clauses |
| Transactional email provider | Your email address, to tell you a dub is ready | US, under EU standard contractual clauses |
- Processor
- Managed database and authentication platform
- What it handles
- Your account, your job records and your video files
- Where the data sits
- EU (Frankfurt)
- Processor
- Payment processor
- What it handles
- Card payments, invoices and refunds
- Where the data sits
- EU and US, under EU standard contractual clauses
- Processor
- Application hosting and delivery network
- What it handles
- Serving this site and its API
- Where the data sits
- EU edge and US, under EU standard contractual clauses
- Processor
- AI voice dubbing platform
- What it handles
- The audio of your video, and the dubbed voice it returns
- Where the data sits
- US, under EU standard contractual clauses
- Processor
- Background job platform
- What it handles
- Running a dub through to completion
- Where the data sits
- US, under EU standard contractual clauses
- Processor
- Transactional email provider
- What it handles
- Your email address, to tell you a dub is ready
- Where the data sits
- US, under EU standard contractual clauses
Where data leaves the EEA we rely on the standard contractual clauses approved by the European Commission. We do not sell personal data, and we do not share it for advertising.
5.How long we keep it
- Uploaded source video: deleted as soon as the dub finishes.
- Dubbed output: available for 30 days, then permanently deleted from storage.
- Account data: kept while your account exists, and deleted within 30 days of a deletion request.
- Payment records: kept for 7 years, as EU tax and accounting rules require.
- Server logs: kept for a maximum of 90 days, for security and debugging.
6.Your rights
Under GDPR you can ask us to do any of the following.
- Access (Art. 15): give you a copy of the personal data we hold about you.
- Rectification (Art. 16): correct data that is wrong or incomplete.
- Erasure (Art. 17): delete your account and the personal data attached to it.
- Restriction (Art. 18): stop processing your data while a question about it is open.
- Portability (Art. 20): hand your data over in a structured, machine-readable format.
- Objection (Art. 21): object to processing we base on legitimate interest.
- Withdraw consent (Art. 7(3)): withdraw consent at any time, where consent is the basis.
Write to info@heaven-interactive.com and we will answer within 30 days, as GDPR requires.
7.How we protect it
- Encryption in transit, TLS 1.2 or later, on every transfer
- Encryption at rest for the database and for file storage
- Row-level security, so an account can only ever read its own rows
- Sign-in through standard OAuth 2.0 with server-side session handling
- Least privilege for every internal system access
8.Children
The service is not for anyone under 16. We do not knowingly collect personal data from children. If we learn that we have, we delete it. If you believe a child has given us personal data, write to info@heaven-interactive.com.
9.Automated processing
Dubbing is automated: a machine listens to your audio and speaks it in another language. That is the product. No automated decision is made about you that produces a legal effect or similarly significantly affects you.
10.Changes to this policy
We update this policy from time to time. A material change moves the last-updated date at the top of this page and, where it matters, arrives by email. Continuing to use the service after a change means you accept the updated policy.
12.Contact
LiveTranslations — info@heaven-interactive.com — livetranslations.video (opens in a new tab)